If you are having trouble viewing this email with images, please click here | Share this Email

HU Watercooler Talk ~ April 23, 2015

WHAT DOES THIS YEAR'S DATA BREACH INVESTIGATION
MEAN TO THE HOTEL INDUSTRY?

Verizon released its 2015 Data Breach Investigations Report (DBIR) this month and extended an exclusive preview to Hospitality Upgrade including an interview with one of the authors, Jay Jacobs, the senior analyst and DBIR co-author with Verizon.

Dear Troubled Traveler

It is crucial to learn the art of apologies and how to answer the complaint letters of a troubled traveler.

Newsletter sponsored by:

Read the current issue:

EMV Ready. New Liability Rules Start This October

Recent headlines tell that U.S. banks are switching up the insides of your customers' credit cards. What does this mean and what kind of questions should you be asking?

Read more news at www.hospitalityupgrade.com

From the Technology Spotlight section of HU's website... Discover Maestro's 20+ integrated modules on a single database.

Visit the Hospitality Upgrade and Hotel-Online teams in booth No. 425 at this year's HITEC in Austin, Texas. Hospitality Upgrade is the exclusive affiliated technology publication of HITEC and will be the only magazine in all attendee bags.

Don't miss out! For more information on how you can be in our upcoming summer/HITEC issue, contact Anne Boon at Anne@hospitalityupgrade.com or 678.802.5304.

Click here to view a list of other upcoming events this year!

Everyone loves trivia, right?

What hotel company introduced the first automated electronic reservation system? Bonus: What was the software name?

Think you know the answer? Click here to post your answer on Facebook.

The first person to correctly answer the question will win this week's prize.