Client Services Representative
Client Services Department, Myrtle Beach, SC
ZDirect, Inc.

ZDirect, Inc. is looking to grow its Client Services Department with a Client Services Representative to deliver direct product and marketing support services to its clients, specifically those within hotel and resort community. As a member of a highly-motivated team based in Myrtle Beach, South Carolina, you will be responsible for providing superior customer service to clients, including initial set-up, application and process training and problem/resolution. A successful candidate should have customer support experience and strong communication skills. An understanding of email marketing best practices, HTML coding, the hospitality industry and resort property management systems is a plus. A successful candidate would also demonstrate the skill set to grow into a Senior Account Management positions ensuring customers are successfully using the ZMail application and satisfied with their electronic marketing platform.

If you are interested in investing in your career and growing with an international company, ZDirect is for you. ZDirect, Inc is committed to providing a friendly and open working environment where talented, hard-working people are rewarded with growth potential and excellent benefits.

ZDirect, Inc. is an equal opportunity employer.

Responsibilities:

Provide direct client support services during the hours of 8:30 AM and 5:30 PM EST
Assist clients in the structuring of their databases
Perform/Guide installations of ZDirect's Suite of Tools
Quickly understand, assess, and address clients' challenges and effectively work towards resolution resulting in 100% awareness by client of resolution
Train new clients on the use of the ZMail product and ZDirect services, also ensuring clients are incorporating deliverability best practices and are compliant with industry regulations
Assist clients in HTML newsletter assembly and email campaign generation
Identification new client requirements may lead to new product functionality
Assist in knowledge base population and maintenance
Assist engineering team in filing and resolution of bugs and/or issues
Provide 24/7 support on a rotating schedule

Requirements:

Customer support experience a must
Excellent communication skills (verbal and written)
Knowledge of Microsoft Office suite of products
Excellent troubleshooting skills used to work tactfully through challenging client issues
Problem solver who takes initiative to get things done; an enthusiastic go-getter!
Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge
Familiarity with various email clients (Outlook, AOL, Yahoo, etc.)
Strong organizational skills and ability to multi-task
Knowledge of HTML coding a plus
Experience with documentation a plus
Bi-lingual a plus
BA/BS degree or equivalent work experience

Qualified individuals may send resumes to careers@zdirect.com, FAX to 843-839-0395, or mail to 3009 Church Street Suite C, Myrtle Beach, SC 29577. Please place "Client Services Representative position" in the subject line.

About ZDirect

Based in Miami, FL, ZDirect is a full service Email Service Provider (ESP) and the preeminent provider of electronic marketing and eCRM solutions for the hotel and resort community. The company retains over 900 installations in six countries. With its product ZMail™, the company takes email technology to a whole new level of effectiveness by giving hotel managers a powerful way to impact relationships with their previous guests and inquiry base. ZMail's suite of tools empowers professional property managers to streamline their entire electronic marketing effort.

Using ZDirect's technology, hoteliers are able to centralize all their databases, send targeted emails to their subscriber list, automatically send pre-arrival and post departure emails, and ultimately convert leads and previous guests into long term customers. The result is new revenue captured, stronger customer loyalty, an expanded customer base and increased return on investment with measurable electronic marketing.

ZDirect's Operations and Client Services Departments are located in Myrtle Beach, SC.