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Inside Hotel-Online Today

January 11, 2017

Here are the latest hospitality news headlines from Hotel-Online! To get the complete stories and more, visit our website:


What Hotels Can Learn From the Airbnb CEO’s Twitter Exchange about What Guests Want / Alex Shashou
When Airbnb’s CEO asked his Twitter community for their Airbnb product wish list, what he got was a comprehensive look at what guests want from lodging today.
Maestro PMS Acquires Strategic Software Assets of Navicom Inc. to Strengthen Integrated Guest Engagement Offerings
On-Property GEM Communication Tools Personalize Guest Relationship; In-House Service Requests Drive Guest Interaction

Thayer Ventures Announces Leland Pillsbury as Managing Director, Launches Its Third Fund Targeting Innovation in Travel Technology
Pillsbury brings more than 40 years of experience in travel to Thayer Ventures and has been a senior advisor to the firm since inception.

Conquering Complaints™: Part Two / Doug Kennedy
With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.

This Year Means Screen Domination / Larry Mogelonsky
Five hundred years from now when historians look back at the early modern era, they’ll likely identify the advent of the screen-based technologies – that is, the still camera, the motion picture projector, the cathode ray tube and so on – as one of the most important discoveries right alongside…….
Hilton Garden Inn Recognizes Exceptional Performing Hotels and Team Members with 2016 Brand Awards
Hilton Garden Inn has recognized Connie Pride Hotel of the Year Award winners, Hilton Garden Inn Raleigh/Crabtree Valley, NC (North America winner) and Hilton Garden Inn Kirov, Russia (International winner) for their outstanding achievements in 2016.
Cornell Study Highlights Diversification Benefits of REIT Stock Investments
Using a value-based approach and imposing practical constraints on the investor’s portfolio, this research shows that risk tolerant investors find REIT common stock beneficial, while risk averse investors find the preferred stock more favorable.

Forbes Travel Guide Launches Star Coach, New Hospitality Training App Using Voice Analysis to Help Improve Guest Experience 
The app replicates everyday guest scenarios in which staff can role play and receive immediate feedback based on the conversation, by analyzing vocal markers that reflect the user’s mindset.

Winning the Direct Booking: A 2017 Action Plan to Combat the Effect of Airbnb on Your Hotel’s Bottom Line / Margaret Mastrogiacomo
It’s no secret that Airbnb has drastically disrupted the travel industry and has positioned itself as a unique and local online travel agency for travel consumers.

Country Inns & Suites By Carlson Opens Hotel Convieniently Located off I-69 in Evansville, Indiana
“It’s an honor to open our doors under the Country Inns & Suites brand,” said Jacob Pendleton, executive vice president Dunn Hospitality Group.

HSMAI to Honor HeBS Digital with Nine HSMAI Adrian Awards, Including Two Gold
The Adrian Awards honor outstanding achievements in advertising, public relations, and digital marketing in the hospitality and travel industries.

5 Reasons the Drive for ‘More Direct Bookings’ Will Transform the Hospitality Industry into a Direct Response Industry / Jeremiah Magone
First off, the hospitality industry is already a full-blown direct response industry. That might not be so obvious to the untrained eye, but you just need to know where to look.

Las Vegas Tourism Officials Report a Record 42.9 Million Visitors in 2016, Up 1.5 percent Over 2015
The city saw record convention attendance, with 6.3 million people attending conventions in 2016, 7.1 percent more than 2015. Also, while Las Vegas' room inventory increased only slightly, the occupancy rate went up 1.4 percent in 2016 when compared to 2015.
Hersha Hospitality Trust Completes Sale of Two Suburban Washington, DC Hotels for $62 Million
In addition, the Company has redeemed its interest in its Mystic Partners joint-venture, acquiring all ownership interest of the Mystic Marriott Hotel & Spa, and redeeming the Company's minority ownership interests in the Marriott and Hilton in Hartford, CT.

RockStar Hotels Launches with Forty Boutique Hotels in Seven Countries Around the World
The brainchild of president and CEO Robert Santucci, RockStar Hotels has nearly 3000 rooms in its collection, including iconic names like Armani Hotel Milano, Hotel Alfonso XIII and Mykonos Blu Grecotel Exclusive Resort.

Hyatt Signs with Elizabeth Tasmania for Hyatt Centric Hotel in Hobart, Capital City of Tasmania, Australia
The 221-guestroom hotel will be the first Hyatt Centric hotel in Australia with construction to start mid-2017 and expected to open in early 2019.

Pacifica Capital Partners with Marriott for November Opening of Japan's First Moxy Hotel
The Moxy Tokyo Kinshicho Hotel will offer 205 rooms operated by Pacifica’s 100% subsidiary, American Hotel Management K.K.

Owned and Managed by Shaner Hotels, French Leave Resort Joins Autograph Collection
Situated on the Bahamian Out Island of Eleuthera, the resort represents the first construction of true seafront cottages on Governor's Harbour since the late 1940s.

Meliá Hotels & Resorts Opens Meliá Llana Beach Resort & Spa in Spain's Cape Verde
Located on the southwest coast of the island of Sal, the hotel offers an all-inclusive, adults-only experience with more than 300 elegant rooms and suites on Algodoeiro beach.

General Manager Rosalinda Lee Set to Welcome Guests to New 84-Room Fairfield Inn & Suites by Marriott in Bowling Green, Ohio
The Fairfield Inn & Suites Bowling Green will operate as a Marriott franchise, owned by Bowling Green Hospitality Hotels, LLC and managed by Key Hotels and Property Management.

Puerto Vallarta’s Villa Premiere Boutique Hotel Concludes $3.8 Million Phased Renovation
Phase one included all guest rooms and suites with phase two encompassing remaining areas and public spaces.

Belmond Appoints Kenneth Hatton Senior Vice President, Global Development
Mr. Hatton has over 18 years of experience and joins Belmond from Hyatt International where he held the position of Senior Vice President, Corporate Transactions Group, covering Europe, Africa, Middle East and Asia Pacific since 2011.

AWH Partners, LLC Names Timothy Osiecki as President of AWH Development
Taking the helm starting January 2017, Osiecki brings nearly 40 years of construction and development experience to AWH, including spending the last three decades with Concord Hospitality.

Rosewood Hotels & Resorts® Appoints Siuyin Ko as Corporate Director of Sales
SiuYin joins Rosewood as a global sales leader and entrepreneur having formed Chrysalis Development Group to provide strategic services to a variety of leading luxury and lifestyle hotel brands.

Automated Uniform Storage and Retrieval Systems: Learn how White Conveyors can reduce your labor costs (for both smaller and larger properties) while improving service to team members.  Watch this and other important industry videos here

In other news:
Megaworld to open four new hotels this year in Philippines
Airbnb Bookings Generated $1.9 Million in Economic Impact During College Championship Game
Affinity Gaming sale before Nevada Gaming Control Board

Don’t miss our “May We Recommend” section for other valuable industry insights:
The impact of artificial intelligence on the travel industry
A World-Renowned Futurist Reveals The Hotel Of The Future
Airbnb leaves Trump supporters out in the cold


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For questions please contact Michelle Renn, Editor of 'Inside Hotel Online Today' at: Phone: 678-802-5308 (ET) / Email: michelle@hotel-online.com or news@hotel-online.com / or Mailing address: Hospitality Internet Media, L.L.C. dba Hotel.Online, 70 Mansell Court, Suite 225, Roswell, GA 30076


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