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Comcast Business

HU Watercooler Talk ~ November 1, 2017
 
Budgeting

Budgeting for Success in 2018

For many hoteliers, it seems budget season begins earlier and earlier each year. While the process and timeline varies from company to company, every hotel ultimately has to answer the same question: “What can we do differently next year to optimize revenue and maximize profit?” Rich Rebidue talks budgeting options as 2018 quickly approaches.

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To Boldly Go: How Marriott is Teleporting Guests into Next Gen Customer Experiences

Providing immersive environments that play to the five senses, which trigger neural pathways that that enhance memory, unlock emotions, make customer engagement more profound and relationships longer lasting. David Kepron of Marriott International digs into how collaborations between teams can enhance the customer experience at your hotel.

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The Central Role Voice AI Will Play in Our Future

Today, a growing number of brands believe that AI assistants have the power to enhance the guest experience. But the sentiment isn’t shared by all. Brendon Granger reviews the transition of technology in guestrooms and the influence it could have in the hotel-guest relationship.

Click here to read

Cendyn

Read the current issue:

Read the Fall Issue!

Pick a Card, Any Card, From the CRM Deck

A CRM portfolio can be described as a collection of strategies to achieve business objectives. Mark Haley and Mark Hoare describe how to put these disciplines to work to reach your base of loyal customer brand advocates.


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Read more news at www.hospitalityupgrade.com

 

Part 1 - We asked the CIOs: What is your budget focus over the next few years?

At Hospitality Upgrade's 16th CIO Summit, we asked the CIOs what they were focusing their budgets on the next few years. Additionally, we looked into data security (and security in general), and whether these companies have an in-house team or a third party addressing it. View this video to hear what John Edwards, CIO of Red Lion Hotels Corporation, Vivek Shaiva, CIO of La Quinta Inns and Suites, Scott Strickland, SVP & CIO of Wyndham Hotel Group and Marco Trecroce, SVP & CIO of Four Seasons Hotels and Resorts, had to say.

WATCH HERE

CIO

Featuring: CRM, Guest Relations/E-marketing
and Content Development

Cendyn

“Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry."

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dailypoint™

“dailypoint™ by TS&C is a leading cloud-based above-property software platform particularly developed for the hotel industry – the company caters to individual hotels as well as hotel groups."

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Digital Alchemy, LLC

"Digital Alchemy strives to help hoteliers increase revenue at every stage of the guest life cycle. Its comprehensive, customizable suite of pre and post-stay emails enables its clients to personalize every digital communication they have with their guests, respond to guest needs immediately via mobile messaging and capitalize on social media platforms."

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Guestware®

“Guestware CRM software is a cloud-based hotel guest experience management system that collects, manages and reports on all guest information, enabling hotels and resorts to track the guest experience while enhancing operational efficiencies in a single database."

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HX: The Hotel Experience
November 12-13, 2017, New York, NY

For more information, visit http://www.thehotelexperience.com/HX2017

‚ÄčHITEC Dubai
November 14-15, 2017, Dubai, UAE

For more information, visit http://www.hftp.org/hitec/dubai/

Everyone loves trivia, right?

Which hotel brand was the first to offer guest credit cards in 1946?

Think you know the answer?
Visit our Facebook page to leave your best guess!

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