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HU Watercooler Talk ~ September 13, 2017
 
Artificial Intelligence
How Artificial Intelligence is Revolutionizing Hospitality

The use of artificial intelligence (AI) in hospitality might once have been envisaged as part of some distant future, but it’s now making its way into the hotels of today – helping to improve internal efficiency, price rooms and enhance the guest experience. Brendon Granger looks at the different ways AI is being implemented right now by hotels around the world.

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Seven Simple Ways to Use Text Messaging for Hotel Customer Service

Great service is paramount, and text messaging makes it easier to run your hotel and keep your customers satisfied. Text messages are opened more than 98 percent of the time, and it's the fastest way to reach your customers. Ken Rhie discusses the easiest ways to integrate a text messaging platform and make it your hotel's esaiest communication tool with guests.

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Millennial Families Spending, Traveling During a Projected Travel Industry Slowdown

In a year of projected slowdown for travel, Millennial families are going to spend more and travel more than all other generational segments according to MMGY Global’s Portrait of American Travelers® survey. Catch the new statistics plus a handy infographic that show growth for the travel and hospitality industry in the next 12 months.

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Cendyn

Read the current issue:

Read the Fall Issue!

Information Security: Can't We Talk About Something Else?

There is great optimism that we'll see some shiny new gadgets before the end of the year. But our attention keeps going back to data security. Ron Hardin examines a few recent events that are keeping security at the forefront in "Information Security: Can't We Talk About Something Else?"


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Read more news at www.hospitalityupgrade.com

 

Fantastic Reviews for HSMAI
ROC Americas Again this Year

This year's HSMAI ROC Americas in Toronto proved yet another popular event, with attendees thankful for the networking opportunities and highly informative educational sessions. Please visit here for more information. 

WATCH HERE

ROC

Featuring: Business Intelligence and Data Warehousing

Aptech Computer Systems, Inc.

“Aptech is an IBM Premier Business Partner offering web-enabled business intelligence, budgeting/forecasting and enterprise accounting systems that are 100 percent hospitality specific. "

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Datavision Technologies, Inc.

“Datavision integrates information from all of a property’s key systems (PMS, POS, spa, golf, ski, GL, labor, etc.) and delivers actionable business intelligence at the user’s fingertips."

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hospitalityPulse Inc.

"With guests today expecting more control, hospitalityPulse™ is now offering the game-changing technology that enables hotels to accurately sell by room features."

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PAS

“For nearly 30 years, PAS has been providing back office expertise to a global client base, including top hotel brands, management companies, REITs and casinos."

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ProfitSword, LLC

“ProfitSword provides cloud-based financial BI (business intelligence) solutions to the hospitality industry and other multi-unit businesses."

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HFTP Annual Convention
October 25-27, 2017, Orlando, FL

For more information, visit http://www.hftp.org/hospitality_conferences/annual_convention/

The Lodging Conference
Oct. 30- Nov. 2, 2017, Phoenix, AZ

For more information, visit http://www.lodgingconference.com/

HX: The Hotel Experience
November 12-13, 2017, New York, NY

For more information, visit http://www.thehotelexperience.com/HX2017

Everyone loves trivia, right?

In 1991, what brand was the first to provide in-room voicemail?

Think you know the answer?
Visit our Facebook page to leave your best guess!

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