YOUR COMMENTS MAKE A DIFFERENCE
Thank you for telling us about your stay.
OVERALL STAY
5
4
3
2
1
Overall Satisfaction:
Overall Value:
If I were in the area again, I would stay at Mission Inn Hotel & Spa:
RESERVATIONS
5
4
3
2
1
Reservation was booked efficiently and accurately:
What influenced you to stay with us?
Repeat Visit (Welcome Back!)
A friend or colleague recommended us
You viewed information on the internet (i.e; News Article, Expedia, TripAdvisor, etc)
You're attending a conference / event here
Travel agent recommended us
You've seen advertising
FRONT DESK
5
4
3
2
1
Accurate and efficient check-in / check-out:
The front desk staff met my expectations:
Provided a warm and sincere hello / fond farewell:
Accurate billing upon check-out:
HOUSEKEEPING
5
4
3
2
1
Friendly housekeeping attendants:
Clean room during my stay:
My room was clean upon arrival:
The housekeeping staff met my expectations:
Sufficient supplies during my stay:
GUEST SERVICES
5
4
3
2
1
The concierge met my expectations:
Staff was friendly and courteous:
The parking attendants met my expectations:
Staff was knowledgeable of hotel and surrounding area:
Telephone service was courteous and prompt:
PUBLIC AREAS
5
4
3
2
1
Well maintained grounds and parking areas:
Well maintained public areas:
Dining Experience (Please mark all that you experienced during your stay):
Duane’s Prime Steak & Seafood Restaurant
Yes
No
Duane’s Prime Steak & Seafood Restaurant
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Prompt greeting on arrival
Appealing food and beverage presentation
Overall satisfaction with Duane's
Knowledgeable staff
Bella Trattoria Italian Bistro
Yes
No
Bella Trattoria Italian Bistro
5
4
3
2
1
Knowledgeable staff
Quality of foods and beverage presentation
Prompt greeting on arrival
Overall satisfaction with Bella Trattoria
Friendly and attentive staff
Appealing food and beverage presentation
Las Campanas Mexican Cuisine
Yes
No
Las Campanas Mexican Cuisine
5
4
3
2
1
Friendly and attentive staff
Quality of food (taste, temperature)
Prompt greeting on arrival
Appealing food and beverage presentation
Overall satisfaction with Las Campanas
Knowledgeable staff
Mission Inn Restaurant
Yes
No
Mission Inn Restaurant
5
4
3
2
1
Prompt greeting on arrival
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with Mission Inn Restaurant
Knowledgeable staff
Appealing food and beverage presentation
Presidential Lounge
Yes
No
Presidential Lounge
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with Presidential Lounge
Prompt greeting on arrival
Knowledgeable staff
Appealing food and beverage presentation
Las Campanas Tequila Bar
Yes
No
Las Campanas Tequila Bar
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with Tequila Bar
Prompt greeting on arrival
Knowledgeable staff
Appealing food and beverage presentation
In-Room Dining
Yes
No
In-Room Dining
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with In-room dining
Prompt greeting on arrival
Knowledgeable staff
Appealing food and beverage presentation
Sunday Brunch
Yes
No
Sunday Brunch
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with Sunday Brunch
Prompt greeting on arrival
Knowledgeable staff
Appealing food and beverage presentation
Casey's Cupcakes
Yes
No
Casey's Cupcakes
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with Casey's Cupcakes
Prompt greeting on arrival
Knowledgeable staff
Appealing food and beverage presentation
Afternoon Tea
Yes
No
Afternoon Tea
5
4
3
2
1
Friendly and attentive staff
Quality of foods (taste, temperature)
Overall satisfaction with Afternoon Tea
Prompt greeting on arrival
Knowledgeable staff
Appealing food and beverage presentation
Recreation and Amenities (Please mark all you experienced during your stay):
Kelly's Boutique
Yes
No
Kelly's Boutique
5
4
3
2
1
Overall satisfaction with Kelly's Boutique:
Merchandise selection was appealing:
Prompt and friendly greeting upon entering store:
Store was well maintained:
Kelly's Spa
Yes
No
Kelly's Spa
5
4
3
2
1
I felt pampered by my treatment:
The treatment rooms were comfortable:
Staff made me feel welcomed:
Prompt and friendly greeting:
The spa / salon treatment was relaxing:
My privacy was respected:
Overall satisfaction with Kelly's Spa:
Purpose of your visit?
Business
Pleasure/Leisure
Did you have any problems during your stay?
Yes
No
Please describe the problems you had:
How can we make your next stay with us more enjoyable?
Email:
Submit
The Mission Inn Hotel & Spa
3649 Mission Inn Avenue, Riverside, California 92501
General: (951) 784-0300 | Fax: (951) 683-1342 | www.missioninn.com